UMUVE Frequently Asked Questions (FAQs)
Find clear answers to common questions about our products, services, and policies in this comprehensive FAQ section.
Frequently Asked Questions (FAQs)
General Questions
What is this app used for?
Our app makes it easy to deliver products, documents, or items you’ve purchased, sold, or need shipped. With a few taps, you can book a delivery, track it in real-time, and rely on our trusted network of drivers to handle the rest efficiently and securely.
Which locations do you serve?
Our network is continuously expanding to serve more areas. If you’re unsure whether we cover your location, please reach out to us through the app or contact our support team. We’ll be happy to assist and check availability in your area!
Placing an Order
How do I schedule a delivery?
To schedule a delivery, open the app, select the product you want shipped, and provide the pickup and delivery addresses. Then choose your preferred delivery date and time, and confirm your order. It’s that simple!
Can I schedule a same-day delivery?
Yes, same-day delivery is available in many areas. Select “same-day delivery” at checkout, and we’ll assign the earliest available driver.
Order Tracking
How can I track my delivery?
After you schedule a delivery, you’ll receive a tracking link in the app. This link allows you to view your delivery status in real-time, including estimated arrival times and driver location.
What if my tracking link isn't updating?
If the tracking information seems outdated, try refreshing the app. If the issue persists, contact our customer support for assistance.
Delivery Process
Do I need to be present for delivery?
For most deliveries, it’s best if someone is available to receive the item. However, you can specify a “leave at door” option at checkout if you won’t be available.
What if my item is delayed?
Delays can happen due to weather, traffic, or other unexpected factors. If there’s a delay, you’ll be notified through the app, and we’ll work to get your item delivered as soon as possible.
Payment and Fees
What payment methods do you accept?
We accept most major credit cards, debit cards, and select digital wallets like [Apple Pay, Google Pay, etc.]. For other method of payment such as email interac e-transfer payment, please contact our customer support prior to submitting your order.
What if my item is delayed?
If your delivery is delayed, you can check the status using the tracking details provided in the app. For delays beyond the expected timeframe, please contact our support team through the app, website, or by calling us directly.
Are there any additional fees?
Delivery fees are based on distance, item size, and delivery urgency. You’ll see a complete breakdown of costs before confirming your order.
Troubleshooting and Support
What should I do if my item arrives damaged?
If your item arrives damaged, please contact our support team within 24 hours of delivery. We’ll help resolve the issue and assist you with filing a claim if necessary.
How do I contact customer support?
You can reach customer support directly through the app by navigating to the “Help” or “Support” section. You may also contact us by phone/email.
Can I cancel or reschedule my delivery?
Yes, you can cancel or reschedule your delivery up to thirty (30) minutes before the scheduled pickup. Go to “My Orders” in the app and select the delivery to view cancellation or rescheduling options.
Account and App Settings
How do I update my address or payment information?
Go to “Account Settings” in the app to edit your address, payment methods, and other personal information.
Is my information secure?
Yes, we use industry-standard encryption and security protocols to protect your data and payment information.